Credit Manager. Bad services. No refund yet.

Bought Estee Lauder product 1/10/2017. Log complain with Estee Lauder. Exchange product on the 11/10/2017. Estee Lauder consultant took my purchase slip. Done the exchange and give me a cash exchange slip. Still not happy with product. Estee Lauder consultant phone me Friday 13/10/2017 and inform me I can bring the product back. After spending 1 hour and 15 minutes in the shop on the 14/10/2017 the refund was still not done. When I ask how long do I still have to wait the response was,they are waiting for the credit manager. After another 20 min he just send a message with consultant he need the original slip. I told them the consultant took it on the 11/10/2017. I then gave the Estee Lauder product back to the consultant and left the shop. Do I have to PULL A SPUR STUND BEFORE I GET HELP. After 2 days of phoning the consultant to hear when the refund will happen she keep telling me the Credit Manager will phone you back now. But up to date no refund is done or Credit Manager phoned me. Please advise me what to do. Product is R585.00 That is a lot of money to me.