AB
Anon B
1 reviews | Active since Dec 2012
11 May 2016, 13:38
Credit limit will decrease if you do not use account... apparently
<p> <span style="color: #555555; font-family: 'Avenir W01';">So I decided I wanted to build up the available credit on my account in order to make a bigger purchase.</span></p> <p style="color: #555555;">So for the past two payments I paid a little more than the amount due, and I also did not use the account at all. </p> <p style="color: #555555;">So to my surprise this month on the statement my available credit is down by an entire R1000. Are you telling me if I continue paying my account, without using it, the credit available will eventually go to zero? How the hell does this work? I have a full R112 available, seriously? This seems like one big joke.</p>
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Edgars's replyOfficial
11 May 2016, 14:00Thank you for taking the time to share your concerns with us.
Please be advised your query has been escalated to our accounts management team for further assistance regarding your account.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Best regards,
Edgars's reply11 May 2016, 14:00
Official
Thank you for taking the time to share your concerns with us.
Please be advised your query has been escalated to our accounts management team for further assistance regarding your account.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Best regards,
AB
Anon B's updateReviewer Update
13 May 2016, 06:44I am honestly not going to call to follow up. I have received no correspondence apart from the Hello Peter response. No explanation and no rectification. Very poor service.
AB
Anon B's update13 May 2016, 06:44
Reviewer Update
I am honestly not going to call to follow up. I have received no correspondence apart from the Hello Peter response. No explanation and no rectification. Very poor service.