Credit limit increase

<p>I've had my account for more than 2 years. Recently I phoned the call centre asking why my limit has not been increased all this time. The guy said he does not know. I must take the necessary docs to Edgars branch so they can manually check whether I qualify . The guy at the branch didn't know about manually doing it. He said from looking on the system it seems like I should have received an increase by now. Few days later a lady phones asking for my monthly expenses and says the system declined me. But she doesn't know why either. Few days later I receive an email asking for the necessary docs. I sent it but never heard back. On my October statement it says as per my request I will no longer receive annual credit limit increases. I NEVER REQUESTED SUCH. I would appreciate if someone competent could sort out this whole situation for me because I am starting to realise its best to close the Edgars account and open a new account somewhere else as both MRP and TFG groups have contacted me to open accounts with them. </p>