GL
Gareth L

1 reviews | Active since Jul 2016

08 Jul 2016, 09:54

Credit limit decreased

<p>Emailed Edgards accounts department on the 16 May 2016 to query why my credit limit was dropped after I had cleared my account. I am owe them nothing but your credit gets dropped?? They came back on the 18th of may to say that I did not give them the 3 months bank statements or payslips when opening the account and the NCA requires a review after 3 months. How the hell would you give me an edgars account in November and say that all your first purchases are 50% off. I handed in those documents at the Edgars Tyger Valley store and waited at least a week just to get my card. ***? I have now emailed them on the 25/05/2016 , 02/06/2016, 27/06/2016 been to Edgars Tyger Valley 04/07/2016. Spoken to Sandile Mabaso on the 04/07/2016 that promised me that he would look into this and get back to me by Wednesday 06/07/2016. I have emailed his personal email account since 06/07/2016 everyday. Also phone around to get his personal extension but with no luck. Phone just rings. All I want is for Edgars to put my credit limit back to what it was...is that so F...... Difficult.</p>

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Replies (2)
Edgars
Edgars's reply08 Jul 2016, 13:20
Official

Thank you for taking the time to share your concerns with us.

Please be advised your query has been escalated to our accounts management team for further assistance regarding the account.

Your reference number is ********** 373/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.

Kind regards,
Edcon customer experience team,
***

GL
Gareth L's update19 Jul 2016, 12:13
Reviewer Update

Till today 19/07/2016 at 14:11pm I have not received an email or telephone call to say what is happening.Some escalation this is!!!!! If this is your service, then I was right the first time when I cancelled my Edgars account....Same old **** service............