Credit Limit Decrease

<p>I went to Cape Gate Edgars to purchase an item on my account and they informed me that I do not have enough credit, I was quite shocked to hear this knowing that i have been paying my account on time and the correct amount, sometimes even more than what i needed to. My initial credit limit was 1500 and on the system it showed 1060. Needless to say i was quite annoyed and shocked by this.</p> <p> </p> <p>This afternoon around 12:30pm I contacted Edgars regarding my account that was missing credit. I spoke to Ursilla Mboweni who informed me that my credit limit has been decreased but no reason was given, she could also not understand why as my payments were on time and correct, i was told that Edgars had recently been busy with a campaign of sorts where they were decreasing limits to those who were not paying BUT my account was payed correctly.</p> <p> </p> <p>She then said that her team leader Nomsa Thwala would escalate the matter but I insisted that they contact someon immeditely to find our what is going on and fix it immediately. I then spoke to a Beverley Mkwe, quite a stern talk i had with her, she said that she would call those in charge and i told her to contact me by 4pm this afternoon, needless to say i am still waiting on the call. This evening after work i went to Edgars Tygervalley to see if anything has been done about the matter and I was quite disappointed to see that nothing had been done, I spoke to one of the agents on the phone from the store and they informed me that Beverley had already left without doing anything about the issue that i had raised. For someone in customer service this is really disgusting, Edgars should start hiring people who can do their jobs properly or should train them correctly.</p> <p> </p> <p>I am quite disappointed and quite angry at what is happening here, i am a loyal customer to the edcon group, always paying my account on time or making arrangements if i cannot or even paying extra when i can. it is disgusting to find out that my credit limit has been decreased by almost 500 without my consent or without edgars contacing me regarding the matter. If this is how edgars treats its clientell then i suppose i should rather close my account and move to TFG, who i know have much better customer service.</p> <p> </p> <p>I WANT THIS MATTER SORTED OUT IMMEDIATELY OR LEGAL ACTION WILL BE TAKEN ON MY PART!!!!</p>