KC
Kevin C
1 reviews | Active since Mar 2015
04 Mar 2015, 22:38
Credit Increase
Hi<br> <br> I have been with Edgars for 4 to 5 years. I have started with R4000 limit, I have never been asked if I wanted the limit to be increased. I really want to increase the limit. A guy at Edgars Active Tygervalley helped me by phoning the account department, they cant allow an increase, the only reason I got was that its in the Credit Bureau hands. I don't really understand because the Foshini group is increasing my limit every few months without me asking. Can I please get an true explanation of what is going on. I have a good enough salary to be allowed to increase my account limit. Do I have to close my account ? Please. Hope to hear from you.<br> <br> Thank You
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Edgars's replyOfficial
07 Mar 2015, 08:25Hello Kev-Man,
Thank you for raising your concerns with us. Please note we would like to assist you with the credit increase. However, it is done by the system. The system will look at the credit score and how the account is conducted, then the credit increase will be granted. We apologise that we couldn't grant your request. But is something we cannot override.
Your reference number is as follows: ***/GO
If you require any further assistance, please do not hesitate to contact the accounts department on ***
Kind regards.
Edcon customer experience team,
***
Thank you for raising your concerns with us. Please note we would like to assist you with the credit increase. However, it is done by the system. The system will look at the credit score and how the account is conducted, then the credit increase will be granted. We apologise that we couldn't grant your request. But is something we cannot override.
Your reference number is as follows: ***/GO
If you require any further assistance, please do not hesitate to contact the accounts department on ***
Kind regards.
Edcon customer experience team,
***
Best regards,
Edgars's reply07 Mar 2015, 08:25
Official
Hello Kev-Man,
Thank you for raising your concerns with us. Please note we would like to assist you with the credit increase. However, it is done by the system. The system will look at the credit score and how the account is conducted, then the credit increase will be granted. We apologise that we couldn't grant your request. But is something we cannot override.
Your reference number is as follows: ***/GO
If you require any further assistance, please do not hesitate to contact the accounts department on ***
Kind regards.
Edcon customer experience team,
***
Thank you for raising your concerns with us. Please note we would like to assist you with the credit increase. However, it is done by the system. The system will look at the credit score and how the account is conducted, then the credit increase will be granted. We apologise that we couldn't grant your request. But is something we cannot override.
Your reference number is as follows: ***/GO
If you require any further assistance, please do not hesitate to contact the accounts department on ***
Kind regards.
Edcon customer experience team,
***
Best regards,