Credit Dept Issues!!!

<p>A year ago, I closed my account with Edgars, due to a complaint I had with the store. After they finally resolved the complaint, they told I would need to wait six months before reopening my account. So on the 26th of Jan, I went into the branch to reopen the account, and lo and behold, I get told I do not qualify for an account. This is impossible. So I start asking questions, and eventually, it turns out that my first account with Edgars, dating back to 1996, was never closed by Edgars when I paid it up, and asked for it to be closed as I was moving overseas. </p> <p> </p> <p>Upon my return from the UK, I reopened an Edgars account, with no problem, and had no mention of any problem with my prior account still being active, etc. For a DECADE, I operated the new Edgars account without any issue, without any mention of the prior account being an issue.</p> <p> </p> <p>So finally, it turns out that the old account has an outstanding balance, which can only be as a result of a monthly charge being levied after I paid it up and asked for it to be closed back in 2001. Want to know what the balance is? R15.85. Thats right. R15.85. </p> <p> </p> <p>Two things: (1) You had a duty to notify me of any issue - you had my contact details, email address, next of kin, etc. why was I not notified that this was an issue? And (2) As I paid this account up, and asked for it to be closed in 2001 or so, why wasnt it closed, and where does this R15.85 come from, and what do you intend to do about it?</p> <p> </p> <p>Please refer to the conversation I had with your call centre, who promised me feedback within 72 hours - that was on the 26th of January, and of course no feedback has come. Call centre recording reference number E ********** . </p> <p> </p> <p>Truly, poor show AGAIN Edgars - maybe your poor customer service has something to do with your financial woes, and your needing to be bailed out with debt for equity swaps??? It certainly isnt winning you any friends.</p>