Credit card *****ed in a edgars store and im expected to be patient, with no valid reasoning.

I paid the settlement balance on my Edgars account on Friday using my credit card after 10 am, the R3000.00 payment went through, however after 16-30 an additional payments went through but there was a 32 cent difference and this payment is not reflecting on my edgars account as an advance. I went to get my money and apparently there is a 5 day waiting period, The only thing I can think of is the person who assisted my nicely took my card details down and paid later on someone he knows account, but made a mistake as did not put the exact amount in . I stood in their store for over an hour (the guy that helped me on friday was not in )and was given nothing accept we will refund you in 5 days , this is unacceptable, we are not talking about bread and milk money here. I provided the references for the payments and am told edgars cannot locate payments ! What kind of a financial institution cannot locate a payment!!!!!!!!!!!!!! I am horrified, and i want my money back so I can close my account, 5 days is not acceptable , when people are a day late on a R200.00 instalment we get a call asking for immediate payment , now I want an immediate payment. I have a family to feed and for me its currently mid month. I will take this matter further. I want my money, that what edgars/edcon is incapable of doing with their financials is not my problem.