1 reviews | Active since Dec 2011
Credit Card Deduction 6 months after purchase
I purchased items from Cresta Edgars on 21 May 2017 for approximately R900 which I paid with my credit card. On the 22nd of November a deduction was made for this amount on my credit card indicating Crown Mines in the description. I cancelled my credit card thinking it is a ********** transaction.
I had to pay R200 for statements for 6 months ago and further lost more than R800 in rewards from my bank and had the inconvenience of not having a card for two weeks. I wasn't expecting any more transactions and this amount nearly maxed my credit card which would have affected my credit rating.
I find it unacceptable that a company can back charge credit card transactions like this. The staff at the bank indicated that this has happened to other clients as well.
Thank you for making contact with us regarding the system issues which is beyond our control. Please accept our sincere apologies for the inconvenience and frustrations caused to you.Your ***/GO
Kind regards
The Edgar's Customer Experience Team
Thank you for making contact with us regarding the system issues which is beyond our control. Please accept our sincere apologies for the inconvenience and frustrations caused to you.Your ***/GO
Kind regards
The Edgar's Customer Experience Team
