Credit Bureau clearing
<p>January 2017 I paid up my account which had been arrears. I went to Edgars in Boulders to ask them after paying up my account, how long it would take for me to cleared. The lady at accounts was unable to assist me. She said she was not sure and carried on to the next customer. I sent an email on the 4th of May 2017 requesting that Edgars clears my name as the phone calls did not seem to help. I received a response on the 6th of May 2017 saying that this process takes up to 60 working days. On the 25th of May, I received a mail asking for my ID number. My concern is that the account was paid up and closed 11 January 2017. If the process takes up to 60 days, as per their mail response, why has it still not been cleared? I also responded 8 May and asked that they update of this process. CLEAR MY NAME FROM CREDIT BUREAU ASAP AND TELL ME WHEN IT IS DONE.</p>
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Please be advised your query is referred to our regional credit office to address and resolve. The team will be in contact within the next 48 working hours to provide resolution to your query.
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Edcon Customer Experience Team
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Thank you for making contact with us.
Please be advised your query is referred to our regional credit office to address and resolve. The team will be in contact within the next 48 working hours to provide resolution to your query.
Please find below reference number for this query:
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Kind Regards
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Edcon Customer Experience Team
***
Best regards,
Thank you for making contact with us.
Please be advised your query is referred to our regional credit office to address and resolve. The team will be in contact within the next 48 working hours to provide resolution to your query.
Please find below reference number for this query:
***/GO
Kind Regards
Kind Regards
Edcon Customer Experience Team
***
Best regards,
Thank you for making contact with us.
Please be advised your query is referred to our regional credit office to address and resolve. The team will be in contact within the next 48 working hours to provide resolution to your query.
Please find below reference number for this query:
***/GO
Kind Regards
Kind Regards
Edcon Customer Experience Team
***
Best regards,
Thank you for making contact with us.
Please be advised your query is referred to our regional credit office to address and resolve. The team will be in contact within the next 48 working hours to provide resolution to your query.
Please find below reference number for this query:
***/GO
Kind Regards
Kind Regards
Edcon Customer Experience Team
***
Best regards,
Thank you for making contact with us.
Please be advised your query is referred to our regional credit office to address and resolve. The team will be in contact within the next 48 working hours to provide resolution to your query.
Please find below reference number for this query:
***/GO
Kind Regards
Kind Regards
Edcon Customer Experience Team
***
Best regards,
24/06/2017 Nokukhanya Mgabhi sent me a response saying that it takes 24 months to be cleared. On the 26/06/2017 I responded back that I would like her to advise when my update to NSC accounts was submitted and to whom it was submitte. I then received an automated response that I must forward all queries to ********** I then emailed accountsdbn and received an automated response 27/06/2017 that a consultant would call me back within 48Hours. What seems to be a problem when I just want to know when they submitted my documents and to who because the account was paid up in January and I still find Edgars popping up. I am beginning to think that perhaps Edgars did not submit my update timeously as they should have.
24/06/2017 Nokukhanya Mgabhi sent me a response saying that it takes 24 months to be cleared. On the 26/06/2017 I responded back that I would like her to advise when my update to NSC accounts was submitted and to whom it was submitte. I then received an automated response that I must forward all queries to ********** I then emailed accountsdbn and received an automated response 27/06/2017 that a consultant would call me back within 48Hours. What seems to be a problem when I just want to know when they submitted my documents and to who because the account was paid up in January and I still find Edgars popping up. I am beginning to think that perhaps Edgars did not submit my update timeously as they should have.