credit bureau

I went to edgars pavillion and requested to pay my account. Unfortunately i lost my card and did not apply for a new 1 as i have no intention of shopping at edcon any longer. Upon reaching the cashier he said that he cannot process the transaction without the card (even though ive done this multiple times in the past using my ID)<br> A week later i recieved a call from edcon advising that i was in areas. I advised the consultant of the situation and she promised to send me an email containing my account information so that i may pay via eft. I did not recieve an email as promised until this evening when i recieved an email stating that i have been submitted to the credit bureau. <br> This goes on permanent record and a company as pathetic as edcon should not have the right to hand somebody over if they are unable to meet the services required from their side.