tT
tshabalalatm T

1 reviews | Active since Apr 2016

15 Jun 2017, 01:35

Credit beruea, Arrears, Collection Letters and yet my account is up to date in payment.

<p>Hello Peter,</p> <p> </p> <p>I am very disappointed in the service i receive from Edgars, The have sent information to the credit beruea that my account is in arrears, i received emails for collection. I called the customer service regarding the matter and i was informed that my account is up to date and is not in arrears but the could not provide me with reasons why they sent wrong information to the credit beruea and sending me stressing emails regarding arrears on my account.</p> <p> </p> <p>I have made up my mind to part ways with edgars since they are causing me stress and damaging my credit profile with credit berueas, i am disappointed and will never ever support any of your store group, please arrange a settlement letter to close my account.</p> <p> </p> <p>No one messes with my credit score and get away with it, i am done with you and kindly note that there are many service providers!!!! </p> <p> </p> <p>Kindest Regards,</p> <p>Tshabalala T.M</p>

0
Replies (2)
Edgars
Edgars's reply15 Jun 2017, 12:21
Official

Kindly be advised that the matter has been sent directly to the accounts team for actioning the Credit bureau query. They will revert back directly to you after actioning. The accounts team may be reached on the below details regarding follow up on the matter. Please find the following reference number for your post ***/GO.

Tel: *** or ***Edgars.

Tel: ***Jet

Email: ***: Johannesburg

Email: ***: Cape Town / Durban

Tel: ***

Kind regards

Customer Relations Team

Call Centre: ***

tT
tshabalalatm T's update19 Jun 2017, 23:09
Reviewer Update

can you kindly assist with the above query since the above contact are useless, i need this problem to be sorted out as soon as now.

Kindest Regards,

Tshabalala T.M