Credit agreement: Implementation of Service Fee
<p> I declined the service fee @ Edgars Brooklyn on the 30th of July, yet its **********y invoiced on my account,after quering being told if I dont want to pay it my account will be closed, after 25yrs+!I want to please have this fee taken off my account and the fees charged reversed, otherwise I will close my account and you lose a excellent payer with almost 3 generations support of which we will go somewhere else! Acc: ********** ********** 75255</p>
We must apologise for the delayed response.
We acknowledge your complaint that you did not consent to the acceptance of the Service fee charge on your account. According to our records you have signed agreeing that the fee may be charged onto your account, attached please find a copy of the signed acceptance document for your perusal. We will address the store staff for neglecting to follow the correct process. Having taken into consideration the rising costs to provide unsecured credit to our customers, both Edcon and the credit provider, Absa Bank Ltd have regrettably been compelled to amend our credit agreements to introduce a monthly service fee on our credit accounts. The NCA (Act No. 34 of 2005 Section 101(1) (c)) allows credit providers to charge monthly service fees of up to a maximum of R60.00. Although these fees were waived by Edcon in the past, it has unfortunately now become necessary to charge a small fee of R22.80, which is well below the prescribed maximum. Once you have accepted the change, the service fee forms part of our contract terms. Contracts cannot be changed unilaterally. That means you cannot cancel one of the terms of our agreement without our consent.
You have been a longstanding customer and we thank you for your patronage and hope that you will continue to be part of the Edcon family.
Your reference number is ***/GO
Kind regards,
Edcon customer experience team,
***
We must apologise for the delayed response.
We acknowledge your complaint that you did not consent to the acceptance of the Service fee charge on your account. According to our records you have signed agreeing that the fee may be charged onto your account, attached please find a copy of the signed acceptance document for your perusal. We will address the store staff for neglecting to follow the correct process. Having taken into consideration the rising costs to provide unsecured credit to our customers, both Edcon and the credit provider, Absa Bank Ltd have regrettably been compelled to amend our credit agreements to introduce a monthly service fee on our credit accounts. The NCA (Act No. 34 of 2005 Section 101(1) (c)) allows credit providers to charge monthly service fees of up to a maximum of R60.00. Although these fees were waived by Edcon in the past, it has unfortunately now become necessary to charge a small fee of R22.80, which is well below the prescribed maximum. Once you have accepted the change, the service fee forms part of our contract terms. Contracts cannot be changed unilaterally. That means you cannot cancel one of the terms of our agreement without our consent.
You have been a longstanding customer and we thank you for your patronage and hope that you will continue to be part of the Edcon family.
Your reference number is ***/GO
Kind regards,
Edcon customer experience team,
***