1 reviews | Active since Nov 2015
Credi Refusal from Edgars
I had a bleak xmas courtesy of Edgars. I started in the Johannesburg cbd store, I wanted to purchase a few items and was told my card has been blocked, they said all I needed was to go to Customer service with my ID and card would be unblocked. I didn't have my id with me so i proceeded home to get it and went to Edgars in sandton, i was sure this would be sorted, only to be told my card has been blocked and i cannot purchase <br> anything till i pay off the balance. This is the same store that told me last week that I have buying power of 2600! My account is now up to date. I did fall in arrears leading to unemployment for almost a year, I did get my accounts up to date with foschini and Truworths but they never treated me like this. Im still able to purchase items with them. I only have a balance of about 800 withEdgars and I can gladly pay it off and close the account if they so wish. I mean I went there with my son to get clothes for him only to be turned away telling me I'm blocked from ever purchasing. I felt humiliated guys. Not a pleasant experience at all. Can someone advice what's going on? If indeed I'm refused credit I WLPAY TODAY & CLOSE IT!<br> <br> Jacob Hlongwane <br> ***
Thank you for raising your apprehensions with us. We can imagine how disappointed you are and for tat we sincerely apologise. Please be advised the account has a permanent block code that cannot be removed, due to the account being in a bad state for a long time.
Kindly be advised the account will not be re-activated again. You need to re-apply for a new account. You do not need to fill in the forms again.
Please note the balance on the account needs to be paid.
Your reference number is: ***/GO
Should you need any further assistance, please do not hesitate to call ***
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,
Thank you for raising your apprehensions with us. We can imagine how disappointed you are and for tat we sincerely apologise. Please be advised the account has a permanent block code that cannot be removed, due to the account being in a bad state for a long time.
Kindly be advised the account will not be re-activated again. You need to re-apply for a new account. You do not need to fill in the forms again.
Please note the balance on the account needs to be paid.
Your reference number is: ***/GO
Should you need any further assistance, please do not hesitate to call ***
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,
