1 reviews | Active since Mar 2018
CPA - Don't con clients into buying
I was very upset the other day when I went to a Red Square & spoke to a consultant to ask if the brand my mother was interested in was: 1) Pet friendly & against animal testing & 2) Paraben free with safe ingredients. The consultant immediately asked me if I am a vegetarian. At the time I thought nothing of it because, obviously I am vegetarian, but on closer review I take offense to this. It is irrelevant whether a person is or is not vegetarian. Either way harming animals is unacceptable & inexcusable. She claimed that the brand, Estee Lauder & all brands stocked in the shop are both animal testing free and paraben free. I went home to research. Please see below: https://www.ewg.org/skindeep/company/Estee_Lauder/#Wqt3nyKxXDu https://www.snopes.com/fact-check/the-company-for-cruelty/
Perhaps this consultant genuinely believes the stories they tell clients but a simple search online disproves all of it. It is therefore ********* to lie to customers, especially when their concerns are based on ethical & on health issues. It is the same as telling a Muslim or Jewish person that their is no pork in a sausage, just to get the sale. All I am hoping for here is that the company relays these concerns to their employees because it is a serious matter.
Thank you for bringing this matter to our attention .Please accept our sincere apologies for the frustrations caused to you .By copy of your mail we will ensure that our management team are aware of this incident so that corrective measures may be taken to ensure that our staff are knowledgeable on the products that we stock.We thank you for your continued support .***/GO
Kind regards
The Edgar's Customer Experience Team
Thank you for bringing this matter to our attention .Please accept our sincere apologies for the frustrations caused to you .By copy of your mail we will ensure that our management team are aware of this incident so that corrective measures may be taken to ensure that our staff are knowledgeable on the products that we stock.We thank you for your continued support .***/GO
Kind regards
The Edgar's Customer Experience Team
