JV
Johan V

1 reviews | Active since Feb 2016

16 Feb 2016, 15:37

Countless call centre calls multiple times a day

I am NO LONGER an Edgars account holder, having closed my account months ago due to being ******* into Edgars Club by someone phoning me saying they want to send me a \Welcome Pack\". Next thing, charges started appearing on my account. Nonetheless, I list what used to be my account number in this report for reference purposes.<br> <br> However, the past few weeks I have received multiple calls from number ***/***, which a net search revealed to be from Edgars, with no one on the other end and the call just disconnecting after you pick up - a tell-tale call-centre/marketing call trait. This happens multiple times a day, even on weekends.<br> <br> Please immediately remove my number from your database, as I am not signing up for any Edgars services again given past experience, and these calls are becoming a serious nuisance, especially since I cannot opt out via phone if no-one is on the other end."

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Replies (1)
Edgars
Edgars's reply17 Feb 2016, 10:24
Official
Hello Jaygryph,

Thank you for bringing the above concerns to our attention.

Please be advised that a request to have your details removed from our Third Party Company's database is submitted. Once management have updated their records you will stop receiving telemarketing phone calls.

Kindly accept our sincere apologies for any frustrations occurred due to this incident.

Please find below reference number for this query:
***/GO

Should you need any further assistance please do not hesitate to contact us on the number below.

Kind regards,
Customer Experience Team.
Call Centre: ***