JB
Jason B
1 reviews | Active since Feb 2013
06 Apr 2015, 10:18
could not reopen my account
Hi there<br> <br> I had an account with edgars before but then closed it as i didnt need it anymore. I was at edgars yesterday to try and reopen it and went through the entire process for over an hour to get told i was declined due to the fact that i \couldnt afford"it. Which is a lie as i now earn more than when i previously had the account"
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Edgars's replyOfficial
08 Apr 2015, 09:38Hello JWBTTP,
Thank you for bringing this matter to our attention. Kindly be advised your account was permanently closed as one of the dormant accounts. The account will not be able to be active again. Kindly note you need to open another account.
We apologise for the overall experience, but this is a decision we cannot override.
Your reference number is: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards.
Edcon customer experience team,
***
Thank you for bringing this matter to our attention. Kindly be advised your account was permanently closed as one of the dormant accounts. The account will not be able to be active again. Kindly note you need to open another account.
We apologise for the overall experience, but this is a decision we cannot override.
Your reference number is: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards.
Edcon customer experience team,
***
Edgars's reply08 Apr 2015, 09:38
Official
Hello JWBTTP,
Thank you for bringing this matter to our attention. Kindly be advised your account was permanently closed as one of the dormant accounts. The account will not be able to be active again. Kindly note you need to open another account.
We apologise for the overall experience, but this is a decision we cannot override.
Your reference number is: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards.
Edcon customer experience team,
***
Thank you for bringing this matter to our attention. Kindly be advised your account was permanently closed as one of the dormant accounts. The account will not be able to be active again. Kindly note you need to open another account.
We apologise for the overall experience, but this is a decision we cannot override.
Your reference number is: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards.
Edcon customer experience team,
***