Costumer complaint

Good Day<br> <br> I'm an unhappy customer who is not getting joy from either Finrite nor Edgars.<br> <br> 4 November 2014 i booked in a phone for repairs, the charging port was not working. After countless phone calls and fights the phone was send back to us, only received the phone on the 29 November 2014. <br> <br> On the 13 December 2014 booked for repairs for the charging port again, Now february we were alerted that the screen has cracked, and we must pay R500.<br> <br> Now Felix, Tebogo @ Edgars westgate received the phone in good condition. Why only after 2 months we get notification of such??? Someone was negligent and they must be held accountable for that. I spoke to lesley who gave me a different story, i spoke to Grace Mapeta who tried her level best to assist. Now Sarah Mpofu is the one handling the query of which she has made countless phone calls to assist.<br> <br> Now a stupid phone is messing with my marriage, and i dont understand how Finrite and Edgars work now i have been told this morning the phone is blank.I'm not gonna pay because the only problem was the charging port, i'm deeply disgusted by the level of treatment given to customers. A manager at Westgate promised feedback Mogapi, thats pathetic