******* system with no service

Even 1 star is too much for this company. I paid my balance on the 3rd of November 2020 and wanted to close my account. I was assisted at Edgars branch in Somerset mall, they were not able to assist me . Again I got charged fees, how should I pay an account I'm trying to close,but the staff won't help me in doing so.Ibpaid again 26 November 2020 R204 I had to settle, but again my account wasn't closed. 12 January 2021 I was charged aR340.5. I have not purchased 1 item,these are all charges for having an account, that I'm trying to close. This morning I received an SMS that I'm due to pay R109 after yet another long drive tobthe store an waiting for hours to solve this issue.