BM
BONGANI M
1 reviews | Active since Jul 2014
01 Sept 2017, 10:31
CONVERSE
I ORDERED A PAIR OF ALL STAR SNEAKERS ON EDGARS ONLINE ON THE 30/01/2017 AND RECEIVED THEM ON 31/01/2017 - I WEAR THEM OCCASIONALLY BUT NOW THE SOLE OF THE SNEAKERS IS COMING OFF. I USED TO WEAR ALL STAR FOR MORE THAN 2 YEARS BUT NOW IT LASTS FOR A FEW MONTHS? I HAVE ALWAYS BEEN A LOYAL CUSTOMER TO SUCH AN EXTENT THAT MY WHOLE FAMILY HAD THE SNEAKERS BUT I DO NOT THINK THAT I WILL EVER AGAIN BUY THEM - THEIR SNEAKERS DOES NOT LIFE UP TO THE NAME ANYMORE.
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Replies (2)
Edgars's replyOfficial
01 Sept 2017, 10:46We have received your concerns and apologise for the inconvenience caused by the matter. Kindly be advised that with regards to quality concern you may inform the store even though the purchase was made online. The store will look into the matter for you when its within the first six months of purchase. We apologise again for any frustrations incurred. Please find the below reference number for your post ***/GO.
Kind regards.
Customer Experience Team
Call Centre: ***
Best regards,
Edgars's reply01 Sept 2017, 10:46
Official
We have received your concerns and apologise for the inconvenience caused by the matter. Kindly be advised that with regards to quality concern you may inform the store even though the purchase was made online. The store will look into the matter for you when its within the first six months of purchase. We apologise again for any frustrations incurred. Please find the below reference number for your post ***/GO.
Kind regards.
Customer Experience Team
Call Centre: ***
Best regards,
Edgars's replyOfficial
01 Sept 2017, 10:52We have received your concerns and apologise for the inconvenience caused by the matter. Kindly be advised that with regards to quality concern you may inform the store even though the purchase was made online. The store will look into the matter for you when its within the first six months of purchase. We apologise again for any frustrations incurred. Please find the below reference number for your post ***/GO.
Kind regards.
Customer Experience Team
Call Centre: ***
Best regards,
Edgars's reply01 Sept 2017, 10:52
Official
We have received your concerns and apologise for the inconvenience caused by the matter. Kindly be advised that with regards to quality concern you may inform the store even though the purchase was made online. The store will look into the matter for you when its within the first six months of purchase. We apologise again for any frustrations incurred. Please find the below reference number for your post ***/GO.
Kind regards.
Customer Experience Team
Call Centre: ***
Best regards,