RS
Ruweidah S
1 reviews | Active since May 2014
10 Feb 2015, 19:46
contract without verification
Suddenly all my incoming calls are unknown since the 29th of January. Obviously having a prepaid number I called my service provider, who then informed me that I indeed have a contract number which was converted by Edgars without my knowledge or approval. I called their call centre 02.02.15 which was absolutely disgusting service that would take 3 working days resolve (cancellation of contract and caller id to be fixed) on the 07.02.15 I went to one of the retail stores and was helped by the manager at the cell phone counter who promised to sort it out and call me by the 09.02.15. Still waiting!!!! How a contract can be taken out without confirming with the customer is *****! I am beyond furious!
Helpful (0)
Replies (1)0
Replies (1)
Edgars's replyOfficial
12 Feb 2015, 17:06Hello Weid0766,
As per our telephonic discussion, kindly note your query was referred to the admin department at RMCS to cancel the airtime subscription and reverse back the amount into the account. We have also requested for your cell number to be migrated to prepaid. We apologise for the overall experience, but we assure you, concrete feedback will be given to you shortly
Your reference number is as follows: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
As per our telephonic discussion, kindly note your query was referred to the admin department at RMCS to cancel the airtime subscription and reverse back the amount into the account. We have also requested for your cell number to be migrated to prepaid. We apologise for the overall experience, but we assure you, concrete feedback will be given to you shortly
Your reference number is as follows: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
Best regards,
Edgars's reply12 Feb 2015, 17:06
Official
Hello Weid0766,
As per our telephonic discussion, kindly note your query was referred to the admin department at RMCS to cancel the airtime subscription and reverse back the amount into the account. We have also requested for your cell number to be migrated to prepaid. We apologise for the overall experience, but we assure you, concrete feedback will be given to you shortly
Your reference number is as follows: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
As per our telephonic discussion, kindly note your query was referred to the admin department at RMCS to cancel the airtime subscription and reverse back the amount into the account. We have also requested for your cell number to be migrated to prepaid. We apologise for the overall experience, but we assure you, concrete feedback will be given to you shortly
Your reference number is as follows: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
Best regards,