Continued pathetic service from Edgar's

After months and months of correspondence with Edgar's which include calls , emails , going into the branch and filing in their dispute forms as well as two posts on hellopeter So just to give an update on my previous post about R2000 worth of unknown purchased which appeared on my Edgar's statement which I have been disputing for months , all Edgar's has done is suspend my account even though I have been making payments ,they expect me to pay the R2000 extra in debt from purchase which were not mine to begin with , secondly I would like to note the installments are ridiculously high as it is only that high due to the transactions which were not mine being added to my accounts

Edgar's service is absolutely pathetic and they have offered no assistance what so ever , every time I communicate with them they ask me to fill in the dispute forms which I have done more than once ! , They made one attempt to call me and that was it , never again have they bothered giving me any sort of status update.

Please see below my two original posts

" Pathetic service from Edgar's - *****

Nabeela E | 27 Apr 2019, 21:18

Hi my name is Nabeela Essak , I am currently experiencing pathetic service from Edgar's in resolving a dispute over my Edgar's Account , which on the day of my opening this account , purchases has been incorrectly charged to my account which I have disputed with Edgar's in February , they subsequently froze my account yet I am still expected to pay my monthly installment even though the value of the purchases which I did not make comes to over R2000 , I have received pathetic service and no progress has been made on this matter , a simple pulling of the footage from the store in question which they claim I purchased from should prove me right so why is it taking so long to resolve We are currently approaching May with zero feedback , I have been very patient as I have visited the stores multiple times "

Edgars continuing to give me lack of support and assistance

Nabeela E | 12 May 2019, 19:49

Status update : Edgar's has still made no progress on this matter , I went into the gateway branch yet again for Answers and I was asked to complete the same form again , it has been months and this matter doesn't appear to be anywhere near being resolved , it appears I have to escalate this matter further or open up a case of ***** in order to get any sort of resolution on this , as Edgar's seems to be happy to take my instalments but not resolve my query Pathetic service , I will make sure to report this matter on every social media platform and every paper I possible can