MZ
Michele Z
1 reviews | Active since May 2015
02 Sept 2015, 13:31
Continued bad attitude by staff.
I am not accustomed to such absolute disregard for customer service. \Are you telling me you don't have two minutes to hear about ...?"And then to slam the phone down. Who do you think you are talking to? The fact that I am a customer does not seem to register with Edgars. I will shopping elsewhere"
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Replies (1)
Edgars's replyOfficial
04 Sept 2015, 13:00Hello MariaZ,
We tried contacting you at 12:32 PM but we couldn't reach you.
Thank you for raising your apprehensions with us. Customers are the life blood of this organisation, and when one is not satisfied then that is a concern that needs to be addressed accordingly. We sincerely apologise for the ********* telephone etiquette from the agent. We assure you all matters raised on this query will be addressed and corrective measures will be taken to avoid the re-occurrence of this nature.
We are pleased the block code on your account is removed and you managed to make purchases.
Please find your reference number: ***/GO
Kind regards.
Edcon customer experience
***
We tried contacting you at 12:32 PM but we couldn't reach you.
Thank you for raising your apprehensions with us. Customers are the life blood of this organisation, and when one is not satisfied then that is a concern that needs to be addressed accordingly. We sincerely apologise for the ********* telephone etiquette from the agent. We assure you all matters raised on this query will be addressed and corrective measures will be taken to avoid the re-occurrence of this nature.
We are pleased the block code on your account is removed and you managed to make purchases.
Please find your reference number: ***/GO
Kind regards.
Edcon customer experience
***
Edgars's reply04 Sept 2015, 13:00
Official
Hello MariaZ,
We tried contacting you at 12:32 PM but we couldn't reach you.
Thank you for raising your apprehensions with us. Customers are the life blood of this organisation, and when one is not satisfied then that is a concern that needs to be addressed accordingly. We sincerely apologise for the ********* telephone etiquette from the agent. We assure you all matters raised on this query will be addressed and corrective measures will be taken to avoid the re-occurrence of this nature.
We are pleased the block code on your account is removed and you managed to make purchases.
Please find your reference number: ***/GO
Kind regards.
Edcon customer experience
***
We tried contacting you at 12:32 PM but we couldn't reach you.
Thank you for raising your apprehensions with us. Customers are the life blood of this organisation, and when one is not satisfied then that is a concern that needs to be addressed accordingly. We sincerely apologise for the ********* telephone etiquette from the agent. We assure you all matters raised on this query will be addressed and corrective measures will be taken to avoid the re-occurrence of this nature.
We are pleased the block code on your account is removed and you managed to make purchases.
Please find your reference number: ***/GO
Kind regards.
Edcon customer experience
***