Continuation of disgusting customer service by Edgars

I complained about terrible customer service and was given a reference number, and no call back to sort out the problem. I also noticed that the exact same sentiments are sent to everyone complaining about Edgars, so i think coming up with the conclusion that Edgars replies here just to save face is a safe bet. I mean I doubt they would even sort the complaint out. Once again extremely disgusted at the behaviour of their staff as well as customer service. Oh and if they say they did call, yes they did and when i answered they cut the call.