NM
NOKUPHIWA M
1 reviews | Active since Aug 2017
03 Aug 2017, 11:48
CONTINOUS AIRTIME SUBSCRIPTION FEE
<p>I took a 6 month airtime subscription of R25 AT eDGARS FOR A PERIOD OF 6 MONTHS FROM JULY - DECEMBER 2013.</p> <p> </p> <p>From January 2014 i have been calling them to cancel it but in vain. after each call they would send a message saying that its cancelled, but up to this date my account is still credited monthly with this R25 SUBSCRIPTION FEE,</p> <p> </p> <p>yesterday i called them looking for their complaints department number, the kept me on hold for more than 5 minutes then i had to end the call.</p> <p> </p> <p>in short i need a refund and cancellation of this subscription.</p> <p> </p> <p>thank you</p> <p> </p>
Helpful (0)
Replies (5)0
Replies (5)NM
NOKUPHIWA M's updateReviewer Update
03 Aug 2017, 11:57i do not even have the cellphone number they are crediting, it was my old cellphone number, but im being charged every month.
NM
NOKUPHIWA M's update03 Aug 2017, 11:57
Reviewer Update
i do not even have the cellphone number they are crediting, it was my old cellphone number, but im being charged every month.
Edgars's replyOfficial
04 Aug 2017, 09:38We have received your concerns and apologise for the inconvenience caused by the matter. We have escalated the matter to the R.M.C.S team and feedback will be reverted directly to you by their team after actioning accordingly.
Kindly find the RMCS details below
Tel: ***
Email: ***
A reference number for the complaint logged on your behalf is as follows ***/GO.
Kind regards.
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply04 Aug 2017, 09:38
Official
We have received your concerns and apologise for the inconvenience caused by the matter. We have escalated the matter to the R.M.C.S team and feedback will be reverted directly to you by their team after actioning accordingly.
Kindly find the RMCS details below
Tel: ***
Email: ***
A reference number for the complaint logged on your behalf is as follows ***/GO.
Kind regards.
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's replyOfficial
04 Aug 2017, 09:38We have received your concerns and apologise for the inconvenience caused by the matter. We have escalated the matter to the R.M.C.S team and feedback will be reverted directly to you by their team after actioning accordingly.
Kindly find the RMCS details below
Tel: ***
Email: ***
A reference number for the complaint logged on your behalf is as follows ***/GO.
Kind regards.
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply04 Aug 2017, 09:38
Official
We have received your concerns and apologise for the inconvenience caused by the matter. We have escalated the matter to the R.M.C.S team and feedback will be reverted directly to you by their team after actioning accordingly.
Kindly find the RMCS details below
Tel: ***
Email: ***
A reference number for the complaint logged on your behalf is as follows ***/GO.
Kind regards.
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's replyOfficial
04 Aug 2017, 09:39We have received your concerns and apologise for the inconvenience caused by the matter. We have escalated the matter to the R.M.C.S team and feedback will be reverted directly to you by their team after actioning accordingly.
Kindly find the RMCS details below
Tel: ***
Email: ***
A reference number for the complaint logged on your behalf is as follows ***/GO.
Kind regards.
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply04 Aug 2017, 09:39
Official
We have received your concerns and apologise for the inconvenience caused by the matter. We have escalated the matter to the R.M.C.S team and feedback will be reverted directly to you by their team after actioning accordingly.
Kindly find the RMCS details below
Tel: ***
Email: ***
A reference number for the complaint logged on your behalf is as follows ***/GO.
Kind regards.
Customer Experience Team
Call Centre: ***.
Best regards,
NM
NOKUPHIWA M's updateReviewer Update
17 Aug 2017, 11:18I have received another statement with the same airtime subscription fee. edgars doesn't care about their customers. THIS IS THE 4TH YEAR IM STRUGGLING TO CANCEL THIS FEE. I have emails rmcs, no response. what should I do to cancel this thing and get my refund?
NM
NOKUPHIWA M's update17 Aug 2017, 11:18
Reviewer Update
I have received another statement with the same airtime subscription fee. edgars doesn't care about their customers. THIS IS THE 4TH YEAR IM STRUGGLING TO CANCEL THIS FEE. I have emails rmcs, no response. what should I do to cancel this thing and get my refund?