Consumer ******* ...

<p>I called your call centre querying the fact that my account is on a 12 month interest bearing plan. According to my knowledge I signed for a 6 month plan. Your customer care centre, which supposedely is there to assist clients was unable to do exactly that. You have no record on your system, with the advanced technology age we find ourselves in, I find this baffling. Your agent says I need to go into the store and query this. Which begs the question, why have a customer care centre when they are unable to assist you?!</p> <p>I should check my statements regularly and I urge people to do the same. The retail stores are ripping us off. I have been charged unknowingly for an account protection plan, which is mandatory, fair enough. Then another charge for Service Fee, which is not mandatory, is being charged. I did not consent to this, so who gives Edgars the right to charge me for somehthing I did not agree to?!</p> <p> </p> <p>I want a copy of the application I signed that confirms I am on a 12 month plan. I am not going into your store to query this. Your staff are ***********, and even worse at your stores. They just dont give a ****, with one or two exceptions. </p> <p>If I did not confirm the 12 month intereste plan, I want this money to be reversed and set off on my account. I am an advocate and I will sue the **** out of you.</p>