1 reviews | Active since May 2016

19 May 2016, 09:26

Consumer protection act for incorrect pricing, who does it apply to

<p>According to the CPA law if there is an error in the price, the supplier cannot insist that the consumer pay a higher price for the goods or services than the one they display. If more than one price is displayed, the consumer is not required to pay the higher of the two prices displayed. On the 18.05.2016 I went shopping at Edgars Westgate mall. As I was shopping I saw this nice white sissyboy bag on sale. As I got to the till I asked the lady I got this bag and I see the price is 7.70 she checked on the system and said the sale price is R550.00. I then said I hear you saying that however on the price tag you cancelled the original price of 1099.00 and wrote 7.70 so may I please have the bag with this price of 7.70. After our long argument she went to call the manager (FAZIEL TIMMS ) who told me straight to my face he won’t sell the bag to me at 7.70. If this is the kind of services we get from the services providers, then why do we have the CPA law that won’t be taken to consideration? When does it apply and to whom does it apply. Was I not within my rights to purchase this bag? In closure please note I still want this bag as I feel I was given bad services. And the manager for Edgars Westgate must go back and not only read but learn the CPA law.</p>

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Replies (1)
Edgars
Edgars's reply19 May 2016, 13:56
Official

Thank you for bringing the above concerns to our attention.

We really appreciate your honest feedback as it helps us to continually improve on our service to you and enables us to identify and rectify any problem areas as soon as possible.

Our sincere apologies for the negative experience you had with our Edgars Westgate Mall store.

We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know.

Please be advised that your query is referred to the stores management team to address. Final

Please find below reference number for this query:

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Should you need any further assistance please do not hesitate to contact us on the number below.

Kind regards,

Customer Experience Team.

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