NR
Nadia R
1 reviews | Active since Mar 2012
03 Apr 2017, 16:49
Consumer Protection Act FAIL
<p>On Saturday I bought a top from Edgar's. 10min later I saw the same top at Forever new for almost half the price. So naturally, I purchased it from Forever New and tried returning the original one to Edgar's. Edgar's was extremely hesitant to refund us since the top clips at the bottom so according to them it is unhygienic to return and can be compared to a swimsuit or underwear???? This makes absolutely no sense to me since a) it was never worn and b) you are allowed to try it on in the fitting room, so what is the difference? C) it is a shirt not underwear nor a swimsuit. </p> <p> </p> <p>highly disappointed with the level of customer service.</p>
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Replies (2)
Edgars's replyOfficial
04 Apr 2017, 13:22As discussed over the phone were are glad that the store exchanged, however,we have escalated the complaint to the Edgars Somerset West Mall management to address as our valued customer is not happy that the service was poor as you stood for a long time before getting proper assistance. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply04 Apr 2017, 13:22
Official
As discussed over the phone were are glad that the store exchanged, however,we have escalated the complaint to the Edgars Somerset West Mall management to address as our valued customer is not happy that the service was poor as you stood for a long time before getting proper assistance. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's replyOfficial
04 Apr 2017, 13:24As discussed over the phone were are glad that the store exchanged, however,we have escalated the complaint to the Edgars Somerset West Mall management to address as our valued customer is not happy that the service was poor as you stood for a long time before getting proper assistance. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply04 Apr 2017, 13:24
Official
As discussed over the phone were are glad that the store exchanged, however,we have escalated the complaint to the Edgars Somerset West Mall management to address as our valued customer is not happy that the service was poor as you stood for a long time before getting proper assistance. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,