1 reviews | Active since Feb 2014
consultants giving incorrect information
My busband received a call from vvm attorneys giving him a settlement amount of R4500 valid for 3 months. He than defaulted in december and January because he works for a factory and close december and only opens end of january. I than received a call in February from a guy who told us we have 2 installments left of R1400 and he gives us until end of February to pay the last installment of R1400 which we told him we will do. on the 24.02.15 we got another call from the attorneys with a new settlement amount. i told the guy we were given until end of feb to pay that money. i told him to request to listen to the call and get back to us. he returned my call 20:42 the evening when i was already asleep. today i call them and spoke to the Supervisor ashley who is not even willing to help.<br> <br> My husband has been unemployed for very long which edgars is aware off and the attorneys he was trying to settle this account. i told them to listen to the call as that is the reason why i did not make the last payment month end. they keep on coming with new stories instead of finding ways to help consumers. very unproffesional and unhelpful.
Thank you for bringing this matter to our attention. Please be advised there is a balance on the account and once the account is handed over, it is handled by the attorneys. Please note this matter will be referred to the accounts department for intervention. Concrete feedback will be given to you shortly.
Your reference number is as follows: ***/GO
If you require any further assistance, please do not hesitate to contact the accounts department on ***
Kind regards.
Edcon customer experience team,
***
Best regards,
Thank you for bringing this matter to our attention. Please be advised there is a balance on the account and once the account is handed over, it is handled by the attorneys. Please note this matter will be referred to the accounts department for intervention. Concrete feedback will be given to you shortly.
Your reference number is as follows: ***/GO
If you require any further assistance, please do not hesitate to contact the accounts department on ***
Kind regards.
Edcon customer experience team,
***
Best regards,
