Consultants are childish and rude

I had an Edgars account for years and then had to relocate a few years back so i cancelled it. I recently decided to reopen it and since there was an online option i decided to use it . That is the most useless service ever cause no one attends to online requests.I submitted everything but never got a response. On Monday since i was in the mall i decided to follow up ,only to find out they needed payslips which i was never told off even though they have all my details. This was Edgars mall of Africa. Luckily i had them on me and gave the lady to fax through and the consultant on the other side said to fax them through and phone back in 15mins. Consultant faxed and when we phoned the call centre was now closed even though it was exactly 15 mins later. So the lady at edgars gave me a number to phone and follow up the following day. When i phoned the number the following day the lady on the line refused to help me and said i should go back to the branch. I went back to the branch Wednesday evening only to be told systems where offline.

Thursday evening i was at greenstone mall and decided to verify and was told account was declined but the agent refused to give a reason.

Today i phoned the call centre and spoke to the worst agent event (Makhosazana from Durban New accounts department ********** 8010) She refused to help me and actually ignored my questions and decided to keep quiet. I cant keep going to the mall for the same thing . Am now on the 4th trip.Your online service is useless and the agents are just as shocking.

I shouldnt actually have been declined as i earn 60k a month and dont have car finance or home loan and have a healthy credit record.

Just disgusted by call centre agent.Thats another level of rudeness.