1 reviews | Active since Dec 2011
Consultant won't honor advertised price
Hi Guys, <br> <br> I'm so disappointed by the service at you Kerk Street branch. On Sunday I was there to buy shoes, and I asked the sales assistant to check a size for me. She left me there and the next time I saw her she was laughing and chatting to the security guard and failed to assist me. So I left without buying. Today I go back to find my favorite shoe on sale, again no sales assistant to help me but the security gladly helps me locate one. I ask for a size 4 they bring it, I go and pay. The price is R359 on the shoe I asked the person who was helping me and he said yes. I pay and R429 is deducted, I then explain that the price I saw was R359, they say I must go fetch the price tag, so I go and they say no it's not correct. So I say I want the shoe for the price that was advertised. They tell me they can refund me but it will take 48hrs to reflect. So o asked for cash which they reluctantly gave me. I don't see why I must pay R429 for a shoe that is advertised for R359. I would like to buy the shoe for the price I saw on it, it's a Sissy Boy sling back peep toe chunky heel mule.<br> <br> I was told that someone from customer service would contact me. No one has yet contacted me.
Thank you for raising your apprehensions with us. Please be advised we have notified the store manager of this query. We can understand the frustration of paying a different price than the one you saw. The store manager will review this matter and revert with feedback. We sincerely apologise for the overall experience.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
Thank you for raising your apprehensions with us. Please be advised we have notified the store manager of this query. We can understand the frustration of paying a different price than the one you saw. The store manager will review this matter and revert with feedback. We sincerely apologise for the overall experience.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
