LM
Liz M

1 reviews | Active since Dec 2011

06 Nov 2015, 12:52

Consultant won't honor advertised price

Hi Guys, <br> <br> I'm so disappointed by the service at you Kerk Street branch. On Sunday I was there to buy shoes, and I asked the sales assistant to check a size for me. She left me there and the next time I saw her she was laughing and chatting to the security guard and failed to assist me. So I left without buying. Today I go back to find my favorite shoe on sale, again no sales assistant to help me but the security gladly helps me locate one. I ask for a size 4 they bring it, I go and pay. The price is R359 on the shoe I asked the person who was helping me and he said yes. I pay and R429 is deducted, I then explain that the price I saw was R359, they say I must go fetch the price tag, so I go and they say no it's not correct. So I say I want the shoe for the price that was advertised. They tell me they can refund me but it will take 48hrs to reflect. So o asked for cash which they reluctantly gave me. I don't see why I must pay R429 for a shoe that is advertised for R359. I would like to buy the shoe for the price I saw on it, it's a Sissy Boy sling back peep toe chunky heel mule.<br> <br> I was told that someone from customer service would contact me. No one has yet contacted me.

0
Replies (1)
Edgars
Edgars's reply07 Nov 2015, 09:51
Official
Hello Student1204,

Thank you for raising your apprehensions with us. Please be advised we have notified the store manager of this query. We can understand the frustration of paying a different price than the one you saw. The store manager will review this matter and revert with feedback. We sincerely apologise for the overall experience.

Please find your reference number: ***/GO

If you ever need to speak to us, please do not hesitate to contact us on the below number.

Kind regards
Edcon customer experience
***