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faizel O
1 reviews | Active since May 2012
14 Oct 2015, 11:34
consultant has got no way of talking to people
I was away and only got back yesterday forgot to make one payment. the consultant calls me don't even ask me why and when can I make payment she jus demands totally disgusted by the service.
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Replies (1)
Edgars's replyOfficial
15 Oct 2015, 10:44Hello faya1,
Thank you for raising your concerns with us. We sincerely apologise for the manner in which the agent addressed you. Please note we have referred this query to the collections team manager to address. Please be advised there is still no payment made on the account, for payment arrangement kindly contact the collections department on ***and our friendly consultants will assist you.
Please find your reference number: ***/GO
Kind regards
Edcon customer experience
***
Thank you for raising your concerns with us. We sincerely apologise for the manner in which the agent addressed you. Please note we have referred this query to the collections team manager to address. Please be advised there is still no payment made on the account, for payment arrangement kindly contact the collections department on ***and our friendly consultants will assist you.
Please find your reference number: ***/GO
Kind regards
Edcon customer experience
***
Edgars's reply15 Oct 2015, 10:44
Official
Hello faya1,
Thank you for raising your concerns with us. We sincerely apologise for the manner in which the agent addressed you. Please note we have referred this query to the collections team manager to address. Please be advised there is still no payment made on the account, for payment arrangement kindly contact the collections department on ***and our friendly consultants will assist you.
Please find your reference number: ***/GO
Kind regards
Edcon customer experience
***
Thank you for raising your concerns with us. We sincerely apologise for the manner in which the agent addressed you. Please note we have referred this query to the collections team manager to address. Please be advised there is still no payment made on the account, for payment arrangement kindly contact the collections department on ***and our friendly consultants will assist you.
Please find your reference number: ***/GO
Kind regards
Edcon customer experience
***