Constant Bad Service

I requested my statement to be sent to me via post instead of SMS - after a long wait in the queue at N1 City they advised me that I needed to call customer services and called through while I was in store - after about a 10 minute call I was finally advised that my request was actioned. <br> To date, a few months later I am still receiving my statement via SMS. I was in the canal walk store on the 16/12/2015 and mentioned my problem to the girl assisting me at the paypoint - she advised me to go to customer services - i refused saying that i had done all of that already and was not willing to waste my time again. I requested her to get customer services to call me back - i have not received any call as yet.<br> <br> Edgars stores always have the most pathetic service - you wait in long queues despite several staff hanging around idly - the service is never customer orientated and needs much improvement.<br> In particular N1 City and Canal Walk.