Confussion

I opened my account with Edgars years ago and was given a Club card and advised of all the wonderful benefits like the discounts etc. I have never used it. My cards were ****** and I got my Edgars card replaced but not the Club card and when I did go get the Club card replaced as I was now wanting to use it for movie tickets the Edgars staff member called the call centre only for them to advise that I don't have a Club account and then the staff member checked and said that I did and the call centre then said that it was not activated. Any how I called the call centre now myself and was advised that I had to have my card activated which no one advised me of. With trying to discuss the lack of correct info having been supp**** I was continuously advised that the Club fee also covers the magazine and a funeral benefit etc. My question is now that who is telling me the truth? If I had died before finding out that my card was not activated by me would that funeral cover had paid out or not? I tried to explain the fact that if I had tried to use my card at one of these discount places I would have been rejected and humiliated and all I got was sorry!! Do not accept or appreciate