Confirmation of Settlement

I had an account with Edgars which I settled on the 11th February 2015. I asked the cashier to check for the settlement amount and she tells me my account does not exist. I was surprised as these people continuously bombarded me with phone calls to make payment and now they cannot find me on the system. I then got the lady to phone customer care and she was put on hold for an hour and there was still no response so I felt sorry for her and told her to cut the call. She phoned another number and managed to get through and they confirmed with me that if I pay within 7 days I would qualify for a 40% discount and I was ecstatic and paid up the total outstanding balance. Edcon even sent me a confirmation sms with the amount due and their banking details. I made so many attempts to get a confirmation of settlement letter from Head office and they say that this account does not exist and my identity number is not on there system. I continue sending emails to no avail. I also need my name removed from the credit bureau as the current amount in arrears is untrue and have never been updated. I find it so frustrating in having to run around like this. <br> <br> Acc. No.: ***.