********* conduct

Hi, I have been an account holder with Edgars for many years. The original account was perfect; I paid off my purchases over 6 months, and I loved the concept and quality of the clothing.

I am fortunate that I did not need to make purchases on credit for the past 4 years, so I did not use my Edgars account at all. However, I kept the account because there were no card charges, and I continued to receive monthly adverti*****ts from Edgars. When I was interested in a purchase, I would buy it, but not using my account.

Now, my account is being handed over because it is overdue. I logged into my account to see why this was the case, and to my surprise, I found that they had started charging monthly service fees without any prior notification or option to close the account. I believe this is *********—charging loyal customers fees without informing them. While the amount may not be large, it’s the principle of being charged for something I didn’t sign up for.

If you’re going to charge me a fee, I might as well use my bank, where I already pay fees but also earn loyalty points.

Trying to get in touch with them to close my account is incredibly difficult—it feels as though they deliberately make it challenging to close the account!