Concerned

<p>My son have an account with the above, and wanted to increase his credit limit and was assisted by a not too eager assistant, she took his details and was told to come back in 30 minutes time, which we did and was by help by another person, who did not smile or greeted at all. My son looked at her and explained that he would like to know how far his request and was asked by this new assistant if he received an offer and we said no, we just want to know if his limit can be increased as we always pay the account on time and to us it's up to date, any way she then put him through the customer care line and was told the same thing and due to the fact my son never paid on time, his limit can't be increased</p> <p>Which I found rather difficult to believe as I am the one paying the account and made sure that I pay it the first Saturday of the new month or if I know I won't make I pay via EFT</p> <p>My concern is if we don't pay regular or on time according to you dept, why don't we receive account statements, SMS's or an email stating the status of the account, why do have to go in store and the one assistant tell you different from the other, why only to be humiliated by your assistants. But you can send other junk mail through post, but the most important thing you can't post, which is account statements.</p> <p>And not to mention the club magazine books that we suppose to receive a SMS to collect at customer service with a code that you have to give off, but that we received more than a year ago, we don't remember to collect the magazines but we just pay for a service we don't receive, why still adding club mags charges if your clients don't have time to collect, imagine all the charges for a year that we don't make use of, </p> <p>I have never seen my son so disappointed in your services,you know he said Edgar's is a double K centre A store, after all the years of going to them this is the way they treat you. </p> <p>All I want to do is settle that account asap, and I hope in future you won't have the audacity to contact him for any further services </p> <p>I am too working in retail management, and I believe in Mr Richard Branson words. "Customers don't come first, employees do, if you treat your employees well they will treat their customers well," and I think that you don't treat your employees well, that's why they are so morbit and unapproachable, they don't greet and they never smile, teach them customer centricity maybe you will have happier customers and trust me not all want to comment on their experiences, they just want to ignore it, but I hope you will the decency to respond to the above comments. </p> <p>Regards</p> <p>Gina </p> <p> </p>