Complete and utter incompetence!!!

I visited an Edgards store last year and a consultant approached me wanting to know if I would like to take out funeral cover ad I opted to take out funeral cover for my mother, father and mother-in-law. When I contacted the insurance department they advised me that all 3 of them have been added onto 1 policy but the policy can only cover 1 person. Can someone please tell me the logic behind this so now I have to go to an Edgars branch to add my mother and mother-in-law because of these staff's gross imcompetence. I am also being charges R127 monthly for a cell c airtime subscription fee which I never asked for and I dont even posess a Cell C number and a mobile vault back up subs which I dont know what it is and I even contacted them last month to cancel this nonsense only to find that I am still being charged for it. 3 months ago i paid up my account and now my account is sitting on a balance of R1033 mainly because of these useless products I donot need and never asked for. Can someone please reverse these charges because this is **************** and unacceptable. I want my account to be corrected immediately.