Complaint Update

I went to the store on Thursday as I was told they are willing to give me the same phone or Another phone to its value. Spoke to a very pleasant lady called Notile. She said that she was scared that if I took the same phone that it would give me the same issues. The only phone I was willing to take was locked to MTN & Vodacom respectively which is the Samsung A3 core.. When I purchased the initial pho e of a Nokia C20 it was not locked it was purchased on the telkom Network. I am currently on Telkom.... She stated that the same phone is also locked to Vodacom & MTN I can use telkom on sim 2 but it will be very slow. I spoke to people who are behind the scences of phone sales and issues on social media. Also Im sure the CPA would support the fact that I'm entitled to a refund. I was also told by said indivuals that they should source the phones from another store or they should give me a refund. Notile told me that she can't give me a refund, first she said that only head office cam approve that. Then When I suggested that I would contact head office it was changed to only technicians can approve..... & because the phone is repaired and at the edgars store they can not sources the phones I am willing to accept or give me a refund. ALL SHE WANTED ME TO DO WAS ADD ON MORE CASH AND TAKE ANOTHER PHONE WHICH IS NOT ACCEPTABLE TO ME. WHILE SHE WAS POLITE AND A LITTLE FRIENDLY SHE OFFERED ME NO REAL SOLUTION AND WHEN I STATED FACTS TO HER I WAS TOLD BUT THERES A PROBLEM..... HOW IS THERE A BUT IN A PROFFRSSIONAL SENSE.... I EVEN STATED THAT NOW I HAVE TO SPEND MONEY TO GET THERE AGAIN TO SORT IT OUT.... IT WAS EXPECTED OF ME TO BE UNDERSTANDING WHICH I WAS! Not sure if its her personally or if she is taking instructions from her management but I feel like Edgars Gateway is deliberately trying to make my life difficult because of past events and will not offer any solutions.... Its Not my fault and quite frankly problem that there was not stock of phones on my network and as time goes by I am getting more and more angry. So heres the only solutions I am willing to accept. Give me a refund or a phone to of a higher value because the amount of pain and trauma I am going through is worth much more then That. Edgars gateway is taking advantage of the fact that Im alone. However I am not alone, I have social media on my side..... Witnesses who is staff does not count. I am giving Edgars head office and Edgars Gateway 24 working hours before I take the next step