Complaint still not attended to a month later

On 18 June I emailed the edgars customer service team regarding a query I have and to date no response from them. On 27 June I decided to forward the same email to RCS group Edgars Enquiries and I received an automated response advising that "our customer service team will response as soon as possible" and to date I have received no response. This may explain why Edgars has lost customers in the years, lack of urgency and not attending to customer complaints in the hope that one will give up. I am hoping this post will prompt a response from the Edgars Customer Service Team.