BS
Belinda S

1 reviews | Active since Feb 2015

17 Feb 2015, 14:08

Complaint # service delivery

Very irrate about BAD service.Last evening I had wanted to go and look at the ladies clothes departments at Edgars Sandton.I walked through the doors at approximately 17H50. I found some items that I had wanted to try on.On trying to find an open fitting room on the floor, went to two, was advised that the fitting rooms were closed due to the store closing at 18h00 for stock taking.I have never experienced this before, as I was in the store before the closing time. Surely you would think that the staff would be willing to assist their in store customers.Not them!!.I then went to ask for a store manager and was told that all the managers weren't there as they were in a meeting.I spoke with s supervisor at the tills, who listened to my story but offered no solution to the problem. He just looked at me. I then left the clothes on the counter and walked out the door.On exit, I tried to look for the sign where the store was advising of the stock take.The main entrance that I used had a sign, but it was stuck to a side window which is not noticaeable when you walk through the doors. All their other entrances, to which there are about three more on that level had no signs. V Disgusted!<br>

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Replies (1)
Edgars
Edgars's reply18 Feb 2015, 11:04
Official
Hello belindashield,

Thank you for bringing this matter to our attention, we do apologise for the inconvenience and discomfort caused, as shopping in our store should not be a frustrating experience and for this we sincerely apologise.

Kindly be advised that the concerns you have raised with us concerning the service you received in store, will be addressed with the store management, as staff not assisting customers in store is unacceptable.
The Reference is as follows: ***/GO

Thank you again for taking the time to alert us of your experience as it is customers like you that help us improve on our service.

Kind Regards

The Customer Experience Team

Best regards,