TJ
Tracy James-Cloete
1 reviews | Active since Jul 2015
13 Jul 2015, 08:13
Complaint ***/GO - no feedback!
I received feedback on a complaint I had placed on Hello Peter stating that I would be given further feedback. I was given a ref: ***/GO, but I have received no feedback at all....and its more than a week later. This isn't an issue that requires this long to resolve. We have also been into Edgars again and the work contact number has been updated on the system, but no call has been placed to verify employment. <br> <br> Can Edgars please tell me when I can expect feedback? Is there not a turnaround time for a response?
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Edgars's replyOfficial
14 Jul 2015, 16:27Hello jamesth9705,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
As per our telephonic discussion, the customer has been advised accordingly regarding the status of the application and is satisfied with the feedback provided.
The reference is as follows: ***/GO
Thank you for your patience and continued support.
Kind Regards
The Customer Experience Team
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
As per our telephonic discussion, the customer has been advised accordingly regarding the status of the application and is satisfied with the feedback provided.
The reference is as follows: ***/GO
Thank you for your patience and continued support.
Kind Regards
The Customer Experience Team
***
Edgars's reply14 Jul 2015, 16:27
Official
Hello jamesth9705,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
As per our telephonic discussion, the customer has been advised accordingly regarding the status of the application and is satisfied with the feedback provided.
The reference is as follows: ***/GO
Thank you for your patience and continued support.
Kind Regards
The Customer Experience Team
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
As per our telephonic discussion, the customer has been advised accordingly regarding the status of the application and is satisfied with the feedback provided.
The reference is as follows: ***/GO
Thank you for your patience and continued support.
Kind Regards
The Customer Experience Team
***