Complaint on Edgars Cape gate Mall Staff

I was deeply disappointment in one of the staff members who goes by the name Sinazo at the payment counters in Cape Gate mall (Edgars). We got to the payment points where there was no sign showing where the Queue starts so we get to this young who was serving from the first left hand side counter and this was on the 16 December. She had an argument with me and fiance about not standing in line i asked her okay would we deliberately come straight to the front knowing that there are people in line standing. She blatantly argued with me while she was busy with her customer the gentleman assisting us said its okay he will assist as i said i don't mind standing in line knowing where the Queue starts.

But she blatantly cursed at me about not standing in line as if i did it on purpose, and the fact that the manager was seated behind her she did nothing. First of all i wish you address your workers about respecting their customers first fact is that she was not even minding having an Argument with me while she is busy with her customer and i would like to have an Apology in writing and if not i will make sure this is reported to the Consumer Ombud you can call me on *** or my personal e-mail is ***