AF
Alexandra F
1 reviews | Active since Jan 2016
10 Feb 2016, 17:41
Complaint not Acknowledged or rectified
I was charged for goods not received ; I sent numerous emails to have this situation rectified No communication from customer services department but interest charged on the money that I was owed.
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Edgars's replyOfficial
12 Feb 2016, 10:30Hello Brounger,
As discussed telephonically we would like to apologise for the lapse in service experience.
Please be advised that a credit back to your account was conducted on the 19.01.2016 for amount of R 1,315.00. The amount in question will reflect on your next statement as proof.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
As discussed telephonically we would like to apologise for the lapse in service experience.
Please be advised that a credit back to your account was conducted on the 19.01.2016 for amount of R 1,315.00. The amount in question will reflect on your next statement as proof.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,
Edgars's reply12 Feb 2016, 10:30
Official
Hello Brounger,
As discussed telephonically we would like to apologise for the lapse in service experience.
Please be advised that a credit back to your account was conducted on the 19.01.2016 for amount of R 1,315.00. The amount in question will reflect on your next statement as proof.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
As discussed telephonically we would like to apologise for the lapse in service experience.
Please be advised that a credit back to your account was conducted on the 19.01.2016 for amount of R 1,315.00. The amount in question will reflect on your next statement as proof.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,