COMPLAINT: Failure to refund for more than a month

Hi there

On 21-11-17 I bought a watch from Edgars, The Grove, Pretoria. The price appeared to be R699. The sale was processed electronically but to my shock the amount was R2 699. The confusion arose due to the fact that part of the price tag was wrapped around the strap and not fully visible. I went back to the shop within an hour and cancelled the purchase. I bought a different watch priced at R499. The process of an electronic refund of R2 250 was started and the salesperson, Kabelo, said it should be effected in about 6 to 8 hours.

This never happened.

On 5-12-17 I went back to the store and spoke to Kabelo again. He said they will rectify the problem but once again nothing happened.

Thereafter I went back to the store three more times, the last being on 19-12-17. Every time the same promise was made (including once by the store manager, Vusi) but to no avail.

The last contact was when Kabelo phoned me on 21-12-17 with a promise that head office will attend to the problem immediately.

Nothing has happened up to date, 27-12-17.

Never during all this interaction did any Edgars representative give any indication whatsoverer that the refund is in dispute. In fact, clear indication was made every time that the intention was to process the refund.

I’m in possession of all relevant sales invoices.

I hope you can help to resolve this matter as soon as possible, Maryna Roos

********** Willow Haven G 21 P/S x11 Lynnwoodrif 0040