Complaint

I placed an online order on the 31 July 2019, delivery time frame states 3-5 business days. 2 weeks has gone and i decided to call the call centre to cancel my order as i was not receiving any communication regarding the parcel. cancellation request has been done and conveniently later that day i receive an sms stating my order is ready for collection. i got an email from someone telling me to fetch it and i advised i already cancelled it they need to send it back as i no longer need it. another wee has gone by and here we are almost a month later and the item is still on my account with no responses to my emails. I seriously expected better online service and im deeply disappointed and would probably never order online again.