Complaint : Edgars Retail

I made several calls to the Edgars Customer Care Division on behalf of my dad, Mr V Girdhari, (a pensioner) for Assistance on his account.

I have spoken to two assistants, Ayanda and Vuyo and a manager Viresh, all of whom cut the call on me and did not return my calls. I have made 5 calls - duration 1 hour 45 minutes.

The last time that I called through, I was transferred around to 3 different agents, looking for Ayanda, who it turns out works for a partner, Blake and she did not Return my call as well.

It is absolutely ridiculous that I must make all these calls at my expense and not receive any satisfaction or assistance.

The last purchases he made was in June 2021 and by September 2021, his balance had dropped to R141.65.

In October 2021, he received and SMS indicating a Nil instalment due.

With no further purchases being made, it is amazing how he now has a balance of R475.00.

Absolutely disgusting services!!