COMPLAINT EDGARS ON LINE SERVICE

I ordered goods on line with Edgars on 28 November 2019. I requested that the items be send to Edgars Centurion for collection. The order was paid in full.

Up to date NO RESPONSE was received from Edgars. I did not receive the goods I ordered almost four weeks ago.

I send them an email requesting feedback on 11 December 2019 - the only response was that I will be contacted within 48 hours - which did not happen.

I also phoned the online information desk on three different occasions. In one instance the operator informed me that Edgars had a problem processing the on line orders, due to high volume orders on Black Friday. The other times I phoned I could not get any feedback.

Black Friday was applicable to all other shops. Estee Lauder and Mr Price managed to deliver within less than 4 days.

I am very disappointed and will NEVER make use of Edgars on line facility again.

It is unfortunate that loyal PAYING customers are treated in this manner, especially in times were service means the survival of an organization.