COMPLAINT: EDGARS GATEWAY ********** ACCOUNT OPENING

Item: Edgars
Rating: 1
Author: Shameema H

COMPLAINT: I RECIEVED AN SMS TO SAY THAT I AM OWING R11K. I DONT EVEN HAVE AN ACCOUNT WITH EDGARS. ON WHAT GROUNDS AND WITH WHAT FICA DOCUMENTS WAS THIS CARD ISSUED. THE ***** DEPARTMENT SAYS THAT THIS ACCOUNT WAS OPENED AT ESGARS GATEWAY. THIS IS ********** AND NOW THE DISPUTES DEPARTMENT SAYS THAT IT WILL TAKE 10 WORKING DAYS TO CLOSE MY ACCOUNT. I WANT THIS ACCOUNT CLOSED BY COB TODAY.

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Edgars's replyOfficial

20 Feb 2019, 11:05

Dear Shameema,

Please accept our sincere apologies for any frustrations occurred due to this incident.

Please be advised your complaint is referred to our *****s and dispute team to address urgently.

NB: Kindly note an investigation needs to be conducted so that your dispute can be finalized within the time frame given.

Your reference number remains the same:
***/GO

Kind Regards

The Edgars Team
***

Edgars's reply20 Feb 2019, 11:05

Official