COMPLAINT EDGARS DIAMOND PAVILION KIMBERLEY

EDGARS

Good day

I have not received any feedback after my communication online and via email and phone.

I am utterly disappointed and feel it is unfair in the service I received from Edgars Diamond Pavilion Kimberley on 12 May 2020

I was there to return 3 Items (Of plenty of Items) of Kids clothing purchased 2 weeks back.

This is where the problem comes in. NOBODY informed me the day of my purchase that if I need to exchange or return an Item it has to be done within 48 Hours. NOBODY said anything and no information or sign was presented the day of my purchase.

So when I went to return only 3 Items which are too small for my children. Doreen and James at the Kimberley branch just said that they will not do an exchange even after I explained that I was not informed about the 48 Hour return (If I was informed then I would have made sure that returns/exchanges would have been made within the window)

Instead Doreen and James just stared at me without any assistance or help (As I requested a name and number of someone whom I can call to assist me with this)

I cannot accept this. I went to Woolworths just afterwards, I was greeted by friendly staff and they did my return without any hesitation.

Awaiting your speedy reply to sort this out.

Candice